European Package Travel Directive
All travellers who have booked through Natourest are protected by the European Package Travel Directive.
Contents of the directive in short:
- Clear information for travellers: Businesses must inform travellers whether they are offered a package or linked travel arrangement, and on their key rights through standardised information forms. They must provide clear information on the features and characteristics of the package, its price and any additional charges.
- Money-back and repatriation in case of bankruptcy: Organisers of packages must take out insolvency protection. This guarantee covers refunds and repatriation in case organisers go bankrupt. This guarantee applies also to linked travel arrangements.
- Clear rules on liability: The organiser of the package, is liable if something goes wrong, no matter who performs the travel services.
- Strong cancellation rights: With the new rules, travellers may cancel their package holiday for any reason by paying a reasonable fee. They may cancel their holiday, free of charge should their destination become dangerous for example because of war or natural disasters, or if the package price is raised over 8% of the original price.
- Accommodation if the return journey cannot be carried out: Where travellers cannot return from their package holidays, for instance in the case of natural disasters, travellers are granted accommodation for up to three nights if they cannot return from their holiday on time. Additional nights are covered in line with the relevant passenger rights regulations.
- Assistance to travellers: The package organiser must also provide assistance to travellers in difficulty, in particular, by providing information on health services and consular assistance.
You can find Natourest among other legal Estonian tour service providers from the official page of Estonian Consumer Protection and Technical Regulatory Authority. In Estonia, an individual guarantee system applies to ensure the rights of passengers. This means that all tour operators are required to have a guarantee. They are obliged to assess the adequacy of the guarantee and, if necessary, increase the guarantee. The security must be sufficient at all times of the tour operator’s activities. Natourest has a guarantee agreement with the largest bank in Estonia, Swedbank.
Payments and Cancellations
Option A: For scheduled tours, private tours and self-guided tours, which are longer than 2 days, you are required to pay ⅓ of the sum to confirm the booking. The rest can be paid in multiple partial payments, but the whole sum should be transferred 31 days prior to the tour start time. The payment can be done with a bank transfer. Upon request, we can also send you an invoice.
If you need to cancel your booking, please inform us as soon as possible. Cancellation charges are calculated from the moment a written notification is received by us:
– Cancellations made 30 days or more prior to the tour start time receive a 90% refund.
– Cancellations made 29-7 days prior to the tour start time receive a 50% refund.
– Cancellations made 6 days-48 hours prior to the tour start time receive a 20% refund.
– Cancellations made less than 48 hours before the tour start of the tour are nonrefundable.
– No refund is provided for any unused portion of the tour.
– No-shows are non-refundable.
Option B: Booking a night in the Brown Bear hide for more than 5 persons or booking the whole hide(s). If the visit to the Brown Bear hide starts less than in 72 hours, we only take cash payments on site (euros only). If there is more time than 72 hours until the visit to the Brown Bear hide, you are required to pay 1/2 of the sum to confirm the booking. The rest can be paid in one or multiple partial prepayments or in cash on site. We can provide an invoice upon request. Please inform us about the preferred payment method at the time of booking.
If you need to cancel your booking, please inform us as soon as possible. Cancellation charges are calculated from the moment a written notification is received by us:
– Cancellations made 14 days or more prior to the tour start time receive a 90% refund.
– Cancellations made 13-7 days prior to the tour start time receive a 50% refund.
– Cancellations made 7 days – 48 hours days prior to the tour start time receive a 20% refund.
– Cancellations made 48 hours or less before the start of the tour are nonrefundable.
– No refund is provided for any unused portion of the tour.
– No-shows are non-refundable.
Option C: If the tour is scheduled to start less than 30 days before the booking. For scheduled tours, private tours and self-guided tours, which are longer than 2 days, you are to pay the whole sum to confirm the booking, unless there is a different agreement between the two sides.
If you need to cancel your booking, please inform us as soon as possible. Cancellation charges are calculated from the moment a written notification is received by us:
– Cancellations made 14 days prior to the tour start time receive a 90% refund.
– Cancellations made 13-7 days prior to the tour start time receive a 50% refund.
– Cancellations made 6 days – 48 hours days prior to the tour start time receive a 20% refund.
– Cancellations made less than 48 hours before the start of the tour are nonrefundable.
– No refund is provided for any unused portion of the tour.
– No-shows are non-refundable.
If you have any questions or comments, please write to info@natourest.ee
