Terms and Conditions

Payments and Cancellations

Option A: For scheduled tours, private tours and self-guided tours, which are longer than 2 days, you are required to pay ⅓ of the sum to confirm the booking. The rest can be paid in multiple partial payments, but the whole sum should be transferred 31 days prior to the tour start time. The payment can be done with a bank transfer. Upon request, we can also send you an invoice. 

If you need to cancel your booking, please inform us as soon as possible. Cancellation charges are calculated from the moment written notification is received by us:

– Cancellations made 30 days or more prior to the tour start time receive a 90% refund.

– Cancellations made 29-22 days prior to the tour start time receive a 50% refund. 

– Cancellations made 21-7 days prior to the tour start time receive a 20% refund. 

– Cancellations made 6 days or less before the tour start time are nonrefundable.

– No refund is provided for any unused portion of the tour.

– No-shows are non-refundable.

 

Option B: A night in the Brown Bear hide for up to 5 persons. If the visit to the Brown Bear hide starts less than in 72 hours, we only take cash payments on site (euros only). If there is more time than 72 hours until the visit to the Brown Bear hide, paying with a bank transfer is also possible. We can provide an invoice upon request. Please inform us about the preferred payment method at the time of booking. 

If you need to cancel your booking, please inform us as soon as possible. Cancellation charges are calculated from the moment a written notification is received by us:

– Cancellation is free of charge up to 72 hours before the tour start time.

– Cancellations made 72-24 hours prior to the tour start time receive a 50% refund. 

– Cancellations made 24 hours or less before the tour start time are nonrefundable.

– No-shows are non-refundable.

Option C: Booking a night in the Brown Bear hide for more than 5 persons or booking the whole hide(s). If the visit to the Brown Bear hide starts less than in 72 hours, we only take cash payments on site (euros only). If there is more time than 72 hours until the visit to the Brown Bear hide, you are required to pay 1/2 of the sum to confirm the booking. The rest can be paid in one or multiple partial prepayments or in cash on site.  We can provide an invoice upon request. Please inform us about the preferred payment method at the time of booking. 

If you need to cancel your booking, please inform us as soon as possible. Cancellation charges are calculated from the moment a written notification is received by us:

– Cancellations made 30 days or more prior to the tour start time receive a 90% refund.

– Cancellations made 29-22 days prior to the tour start time receive a 50% refund. 

– Cancellations made 21-7 days prior to the tour start time receive a 20% refund. 

– Cancellations made 6 days or less before the tour start time are nonrefundable.

– No refund is provided for any unused portion of the tour.

– No-shows are non-refundable.

 

Option D: If the tour is scheduled to start less than 30 days before the booking. For scheduled tours, private tours and self-guided tours, which are longer than 2 days, you are to pay the whole sum to confirm the booking, unless there is a different agreement between the two sides. 

If you need to cancel your booking, please inform us as soon as possible. Cancellation charges are calculated from the moment written notification is received by us:

– Cancellations made 29-22 days prior to the tour start time receive a 50% refund. 

– Cancellations made 21-7 days prior to the tour start time receive a 20% refund. 

– Cancellations made 6 days or less before the tour start time are nonrefundable.

– No refund is provided for any unused portion of the tour.

– No-shows are non-refundable.

If you have any questions or comments, please write to info@natourest.ee 

EU Leader Virumaa Koostöökogu (VIKO) supported Natourest Inc for buying nature observation optics and trail cameras.